Ask Listen Do

 The Ask Listen Do logo 

What is it?

"Ask Listen Do supports organisations to learn from and improve the experiences of people with a learning disability, autism or both, their families and carers when giving feedback, raising a concern or making a complaint. It also makes it easier for people, families and paid carers to give feedback, raise concerns and complain."

NHS England

Why is this important?

We think that Julie says this better than we could.

https://vimeo.com/297133519

Our Project

Our Ask Listen Do project is based around one of the services that is sadly closing.

We wanted to help people to understand how to raise concerns about and discuss their feelings about their service closing.

We made the paperwork to fit with the people we support. We had a meeting with all the Members and Staff in the area to explain what ASK LISTEN DO is all about and how it could help them to raise any concerns they might have. We ASKED what their concerns were and LISTENED to the responses they made

We spent time with individual Members to discuss what the differences are between a complaint, a concern and feedback, as this is often confusing for the people we support.

We gave Members the ASK LISTEN DO complaints form for them to look at and supported them to complete it as required.

What we thought

The form is great! We all really liked it. We are even looking to use it instead of our existing complaints form.

We have realised that the autism and learning disability top tips are relevant to anyone, not only people with autism or a learning disability. (We can all struggle to complain or raise concerns about things). So we will share these tips with others.

If you want to find out more about this then you can get in touch with me.

You can also see the resources we used by going to the ASK LISTEN DO page on NHS England’s site.

Frank Steeples

For more information contact Frank at frank.steeples@keyring.org or on 07870 627 673.