Complaints and compliments

We love hearing from you.

All of your comments are valued and shared with those involved.

A woman with her arms folded, looking cross


If you are unhappy about something that KeyRing has done or if something is wrong then we want to know.

We have a complaints policy and an easy read version.

You do not have to read the policy to let us know that you are unhappy with something. You can email us at or use the contact us form

You can help us to deal with your complaint quickly by telling us if the complaint is about a service in a specific area. Don't forget to let us know the best way to get in contact with you to discuss the complaint.


A thumbs up


We also love to share with our teams when they have done something well. They work really hard and, though they hate to admit it, they love a compliment. 

If you would like to drop us a compliment, tell us which area and if there is someone you want to celebrate. You can send it to or use the contact us form.