Move on support

Move on support

KeyRing have a successful rate of move on and reduction in support 

Support should not be the key focus of people’s lives.  

KeyRing move people through support services towards independence. This saves money and improves people’s wellbeing and connection.  


Move on from intensive support

Move on from parents/carers

Improved use of health and care services

Move on from intensive support 

Support is available to people who are in higher levels of support such as supported living accommodation to plan a move on to community-based support.  

KeyRing support includes: 

  • Support to prepare for a move: mentally and practically 
  • Assistance to choose and bid on or purchase a property 
  • Support with the move, including sourcing furniture, removal companies etc 
  • Support with budgeting and benefit maximisation 
  • Support to build connections in the community 
  • Peer support  
  • Ongoing tenancy related support


Alan had been in supported living for 13 years and wanted to live independently.

Smiling man in blue top

Alan wanted to move from supported living, which was costing £608 per week. We worked with Alan before he moved so that we could help plan the transition. We supported him to bid on properties and visit when an offer was made, and helped him to secure a decorating grant. We also helped him to plan the move so that he could do it gradually and be fully involved in getting his flat ready. At first Alan received 40 hours outreach support in addition to support from KeyRing. This included support with:

      • setting up utilities and payments
      • setting an alarm system
      • budgeting
      • managing his health
      • looking after his flat
      • letters
      • being part of KeyRing and meeting other Members
      • planning a holiday

This was reduced first to 15 hours and later down to 0 leaving Alan with just support from KeyRing at a cost of £70 per week. He also no longer needed a named social worker. Alan now maintains his flat, has no arrears and has started to save, has travelled on days out and been on holiday by himself, joined local groups and activities and manages his health.

Move on from parents/carers 

KeyRing help to prevent crisis and relationship breakdown by supporting families and individuals to move on from the family home. People also seek support to plan for the future when family members are unwell or elderly.  

  • Support to prepare for a move: mentally and practically 
  • Support to engage with the family and assess options 
  • Assistance to choose and bid on or purchase a property 
  • Support with the move, including sourcing furniture, removal companies etc 
  • Support with budgeting and benefit maximisation 
  • Support to build connections in the community 
  • Peer support  
  • Ongoing tenancy related support 
  • Reduction in packages of support 

People who are connected require less paid for support. Their wellbeing increases both physically and mentally.  

KeyRing work with other providers to review existing packages of support.  

KeyRing challenge individuals to do more things for themselves through practice, encouragement and peer support. Where people have been told that they cannot do things, we look at ways that they can.


Shona lived with her family and only went to the day centre.

Blonde haired lady

Before joining KeyRing Shona lived with her parents until they died. She continued to live in the family home but became very vulnerable. She began to receive 15 hours support a week and attended a day centre for one day per week. At this point the cost of her weekly support totalled £295.

When Shona joined KeyRing, the availability of mutual support meant that her additional support dropped to 5 hours a week although she continued at the day centre. The new support cost a total of £245 and therefore offered an initial saving of £50 per week.

After 3 months Shona found a voluntary job and left the day centre, providing a further saving of £40 per week. In the first year Shona was with KeyRing support her total support cost £11,180 per year. Prior to this it was costing £15,340.

At Shona’s last planning meeting it was agreed that she no longer needed the 5 hours additional support as she is now able to shop, cook and clean her flat without support. Shona’s support now costs £6,700 per year which is a saving of £8,640.

Improved use of health and care services 

People are supported to connect with others in the community and with their peers to provide mutual support. Connection reduces mental health issues, increases lifespan and improves physical health.1

People are supported to use health and care services appropriately. Support can include: 

  • Supporting people to engage with medical professionals 
  • Encouraging people to use emergency services appropriately and providing alternatives such as use of our dedicated out of hours line 
  • Supporting people to take responsibility for their medication and setting up monitoring systems 


1 Campaign to End Loneliness


Ben had seizures and often presented at A&E.

Smiling man

Ben had frequent seizures and asthma attacks. He often went to his local accident and emergency department. KeyRing supported Ben to find a new GP that he liked and trusted. KeyRing supported him to understand his medication and to attend his appointments. Ben now has a good relationship with his doctor and attends regular planned appointments. He takes his medication and no longer needs to attend A&E.

Ben was also supported with his mental health. He had previously isolated himself when he felt depressed. He was referred for counselling and supported to increase his social circle. He has since started volunteering for a local charity.

Move on - Ben does not receive a funded place within the KeyRing Network now but does come along to our weekly hub where he can discuss any issues.

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