Jane was referred to KeyRing so that she could receive support with her tenancy. She was at risk of eviction due to the state of her flat. When we met her we couldn’t even get into her flat due to the levels of hoarding. There was pressure from the environmental health services, her housing provider and her neighbours.
We met with Jane in the community and developed a relationship with her until she felt comfortable enough to give us access to her flat. Jane was sleeping in a chair in the hallway. She had bags from floor to ceiling and was urinating in empty bottles as she couldn’t get through to the bathroom.
A multi-agency meeting was pulled together involving Jane, the local authority, the housing provider environmental health and the fire service.
KeyRing supported Jane to find her own ways to own the next steps. This involved building a relationship with a cleaning company that Jane contracted to complete a clean.
We supported Jane with her mental health throughout the process and supported her to build community connections. This meant that Jane’s life expanded beyond the walls of her flat and weas a welcome distraction especially while the clean was ongoing.
Jane has been supported to attend a local hoarding support group and has been very happy to share her story so that it can help others.
Jane says she has never felt better and couldn’t believe that she was living in such a state.