In 2018 we signed up for Think Local Act Personal’s Making It Real framework. Making it Real calls for people to be central to their care and support, It inspired us to put the people we support at the heart of our strategic review.
So, we spoke with Members and staff across the country and asked them to:
- Describe KeyRing in a word
- Think about the future of KeyRing and what we should keep doing
- Talk about what we should stop doing
People really feel passionate about KeyRing and our future. They want more people to experience KeyRing support.
People said that we are supportive, helpful, friendly honest, social.
We found some common themes that we built our strategy around. Then we went back to people and made sure that we’d got it right. Only then did we ask the board of trustees to sign it off (they’d been involved throughout and were really supportive).