Ardit’s violent ex-partner was her appointee
Ardit is from Kosovo. Her English language skills are improving but the language barrier alongside her present situation meant that we continued to visit with her face to face throughout the lockdown.
When her partner kicked her out, she had no idea where to turn. She had a couple of temporary accommodation placements alongside alcoholics and addicts. This was affecting her mental and physical wellbeing.
When she was referred to us, we supported her to get an immediate assessment, and made several calls. We pushed and pushed for her to get suitable housing. At one point we were told that she shouldn’t have support, only to be told later that she didn’t have mental capacity.
Ardit was the victim of domestic violence. Although her now ex-partner no longer talks to her he remained her appointee. We are finding ways to support her finances by speaking directly with the benefits agency and speaking with her partner. This is not a pleasant experience.
She has never had a bank account and supporting her to open one was challenging, due in part to the bank not recognising Kosovo as a country.