Lockdown stories

Lockdown stories

2020 has been an unusual year for everyone. We’ve been so lucky to have some amazing teams who have found the most ingenious ways to support people. We’ve kept people safe but we’ve also kept them connected. We are determined that we have learnt throughout lockdown will inform how we continue to work.

Josey was in hospital; her family were worried about the cat.

Josey was hospitalized she had breathing difficulties and problems with her liver.

When Josey was first hospitalized, her sister Carla called to let us know that someone was staying at Josey’s flat. She was concerned about the cat not being looked after.

We called the RSPCA to see if they could help but, because of the pandemic, they were only attending emergencies. So, we sent the man staying at Josey’s flat a letter to check if he had enough cat food, cat litter and money to take care of it. He called us and told us he didn’t nor did he have any money for electricity. Over the lockdown we left food and cat litter outside the flat and helped him with the electricity. We continued to check on Josey’s situation in preparation for supporting her return home from hospital.

Lockdown significantly impacted Robert’s mental health

Robert had become very anxious during lockdown, this was increased by his sister and her partner asking him for money.

After one of these times, Robert had a breakdown and called us. He said he was thinking of throwing himself into the river.

We worked together, called the ambulance and spoke with them about Robert’s situation. Robert was fine and safe and we provided some, carefully risk assessed face-to-face support. We contacted Safer Neighbourhood’s Police Team and an officer came to explain to Robert how to protect himself from fraud and financial crime.

Robert was very glad with this meeting and his mood has improved a lot. He is now better able to avoid fraud and financial abuse.

Ardit’s violent ex-partner was her appointee

Ardit is from Kosovo. Her English language skills are improving but the language barrier alongside her present situation meant that we continued to visit with her face to face throughout the lockdown.

When her partner kicked her out, she had no idea where to turn. She had a couple of temporary accommodation placements alongside people who were abusing substances and/or alcohol. This was affecting her mental and physical wellbeing.

When she was referred to us, we supported her to get an immediate assessment, and made several calls. We pushed and pushed for her to get suitable housing. At one point we were told that she shouldn’t have support, only to be told later that she didn’t have mental capacity.

Ardit was the victim of domestic violence. Although her now ex-partner no longer talks to her he remained her appointee. We are finding ways to support her finances by speaking directly with the benefits agency and speaking with her partner. This is not a pleasant experience.

She has never had a bank account and supporting her to open one was challenging, due in part to the bank not recognising Kosovo as a country.


"I have been extremely impressed with KeyRing and what they are doing throughout the lockdown... Samuel loves his weekly meeting with you and then the quizzes etc. He always seems to be one of the last to come away from the quizzes as a few continue to chat after, even though I think there has only been one other person online that he has met before.”

Susan, mum to Sam who is one our self-advocates

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