KeyRing North West

We're always looking to work in new areas. Take a look through our existing services or contact our National Office on 020 3119 0960 or at

Read about our North West projects below:

The Ancora Project

Oldham Services

The North West Office

Warrington Networks

Employment Support

Oldham Services

Support for independence and connection

We support almost 200 people here. Our services are for 'vulnerable' adults. What this really means is that we can work with anyone who needs a helping hand.

We do have a few different options depending on how much support you need and where you live in Oldham.

We asked our Diane to tell us about them:

Don't worry if you are still a little confused. It's our job to find the right support for you, so you can leave it with us.

We're all ears

We ask the right questions and really listen to the responses. We support people in a way that works for them. We do this by tuning in to, not just what people say, but what they mean.

Call us: 0161 628 4133 

We push people 

We don't think that people's lives should revolve around KeyRing. We want people to become more independent. Less reliant on services. More engaged with the community. People should have friends. They should have a life that is based around their skills. One that explores what they can do.

We give people the confidence to push themselves and celebrate with them when they achieve.

Read Paula's story.

See an example of a Member's journey through the KeyRing Health Pathway.

Read some recent feedback on our Ancora Project from Focused Care.


We work with Oldham Social Workers, GP surgeries and a range of other teams including housing and homelessness. We know that there are just not enough hours in the day so we take the load off. 

People can refer themselves to our service.

KeyRing “has gone over and above expectations with A in order to ensure her safety and wellbeing. Without (them)... A would experience significant harm from others.”

- Kim M - Social Worker in Oldham 

Call us: 0161 628 4133

Key Oldham statistics

The North West Office

Call us
You can call us on 0161 628 4133.

Visit us
KeyRing North West Office
Highfield Works Industrial Estate
West End Street

Getting here by train
Oldham Station is currently closed. If you are travelling by train, the best way is to get a train to Manchester Piccadilly. You can then get a bus or a tram from there.

Directions to our North West Office

Getting here by bus
If you are getting the bus from Manchester Piccadilly, leave the station by the main exit, following signs for Piccadilly. You will pass a Tesco on your right and then pass through a pedestrian area. Turn right onto Oldham Street and walk to the bus stop outside Oxfam.

Get off the bus at Oldham Bus Station. Cross the road and walk down West Street. It will become Middleton Road and you will pass Oldham College to your right. Turn right onto West End Street and the KeyRing office will be on your right, after the grey railings.

Directions to our North West Office

Getting there by tram
You can get a tram from Piccadilly Station.

Get off at the Westwood stop. Cross over Middleton Road and turn right. Carry on down Middleton Road and turn left into West End Street. Highfield Works is on the right.

Warrington Networks

Warrington KeyRing has a couple of networks within the Warrington area. These are around Orford, Bewsey and Dallam. We work in partnership with Macintyre who can provide outreach support to anyone referred to us that has a learning disability. We also have a network on Wilderspool Causeway where we support people who need support with their mental health.

Referrals come via the learning disability or mental health social worker teams. People who are part of the KeyRing networks are called Members. People live in the community in their own home which we can help them to apply for from Under One Roof.

As a KeyRing Member, we can support you to get your own home and can work with you to keep yourself safe. The best thing about KeyRing Membership is that support is there when you need it, and staff will enable you to develop the skills you need to live independently. We also hope that this will lead to building friendships/mutual peer support and that you feel that you are part of your community.

We find ways to support you in a way that meets your needs. We know that needs can change from week to week so we are flexible in our support.

We can support with things like:

  • Budgeting
  • Moving home
  • Maintaining a tenancy
  • Sharing skills
  • Being part of the community
  • Getting a job or volunteer role
  • Getting into education
  • Developing Hubs

We can also accept referrals for people who currently need less support but who would benefit from becoming Associate Members. This could include:

  • Pre-tenancy work
  • Support to access the community, work and volunteering
  • Meaningful day activities

As an Associate Member you would have visits on a fortnightly basis with some phone calls in between.

To make a referral or for more information please contact Tracey on 07415 216 628 or at

Man posting letter

We offer a range of different support options in Oldham. On this page, we look at these options in a little more detail.

Oldham Networks

Community Hubs

Intensive Support 

One to One Support


Oldham Networks 

People who join our networks may be looking for support with securing, managing or maintaining a tenancy. They will either live or want to live in one of our networks areas and may need help to be more connected in the community.  

We offer flexible support for people with a variety of support needs in their local community. Our networks of support have a Community Living Volunteer who lives in the network area and up to 10 other Members living nearby. The volunteer offers day to day responsive support and connects Members with their local community. Living in the area the volunteer knows and is well connected within the community. 

Support is also provided by our team of Community Enablers.

Three people walking down the street together with carrier bags

Network Members will be supported with:

  • Housing applications, moving house and maintaining a tenancy.  
  • Benefits: form filling, appeals and assessments. 
  • Mail: Reading, understanding and following up. 
  • Budgeting and financial support. 
  • Reporting repairs and anti-social behaviour. 
  • Connection with other specialist services. For example Mental Health Services or Children's services.
  • Support with medical appointments and improving physical health. 
  • Finding employment, education and volunteering opportunities. 
  • Sharing skills and knowledge with other Members and the local community.
  • Prevention of social isolation. 
  • And anything else that helps develop independence/ life skills 

Our Out of Hours service means that Members can access advice and guidance 24 hours a day.  This may include medication prompts and welfare calls where appropriate.  

We have networks across Oldham in:

  • Littlemoor  
  • Holts  
  • Barker Street Estate  
  • Shaw 
  • Royton  
  • Fitton Hill  
  • Hollins  
  • Failsworth  
  • Chadderton South  
  • Chadderton Central  
  • Chadderton 3 (Crossley Estate)  
  • Oldham Central 



We believe that every person has their own set of skills and by sharing these skills a natural Network of mutual support is formed.  We extend this to the rest of the community. 

Connection, friendship and skill sharing. 

Contact details: Jane Dodgson or Donna Calverley at or on 0161 628 4133. 


KeyRing Hubs in Oldham

Out hubs are open to everyone.

Come along to our local Hubs for a warm welcome a brew and a chat.  Each Hub offers a variety of activities.  You don’t need to be a Member of KeyRing.  

Monday 3pm – 5pm at the Barker Street Community Centre, Oldham.  

Wednesday 11am – 2pm at the Nelson Way Community Centre, Chadderton.  

Friday 11am  – 2pm at The Community Shop, Fitton Hill.  

You can always call us before you come along (0161 628 4133) or just pop in. 

Four people standing together


Oldham Intensive Service 

The KeyRing Intensive Support Service is a highly skilled team of Community Support Workers who offer support to people in crisis. 

The service is designed to: 

  • meet the housing and social care related support needs of socially excluded, vulnerable people in Oldham 
  • be responsive to the needs of hard to reach groups 
  • enable people to achieve and maintain sustainable independent living 

Key aims are the prevention of social exclusion, homelessness, and crime amongst vulnerable households, and the development of the skills and community links needed to build successful lives, including access to better health care, education and employment. 

Support is flexible and is based on each person’s strengths and assessed support needs which can fluctuate on a daily basis. Support is time-limited to 12 months. 

The intensive service supports people to:

  • exercise more choice and control in their lives, including advocacy support 
  • prevent homelessness, access permanent accommodation and sustain tenancies 
  • negotiate their way through the criminal justice system 
  • report and address issues of anti-social behaviour and safeguarding incidents 
  • sustain people in their communities 
  • manage finances, maximise income and reduce debt or the potential for debt 
  • better manage their physical and mental health 
  • enhance independent living skills 
  • develop social networks and opportunities for peer support 
  • access volunteering/employment/ leisure/education/training opportunities 
  • liaise with other professionals or access specialist support 
  • reduce social isolation 
  • increase self-confidence and well-being 
  • manage personal and family relationships 
  • encourage positive parenting 


For more information about the service, please contact Diane Chatterley on 

07506 594 049 / 0161 628 4133 or at 


Oldham One to One Service 

Person-centred one to one support for adults who are living independently. This is funded through a personal budget. People accessing this service will have been assessed as having a support need under the Care Act. There is also the option to self-fund this service.

A woman standing and smiling at the camera

The Community Enablers work alongside a wide range of outside agencies to deliver a 
high-quality service. These include Adult Services, health professionals, mental health professionals, substance misuse agencies, housing, probation, police, benefit agencies, Citizen's Advice Bureau (CAB), the local community, voluntary organisations, parents and carers. The service supports people to gain or maintain skills to live independently in their own homes.

These are some examples of support provided by the service: 

  • Tenancy related issues 
  • Offending 
  • Benefit support 
  • Advocacy 
  • Accessing and engaging in employment/Education/Training & Volunteering 
  • Social inclusion 
  • Safeguarding 
  • Medical issues/appointments 
  • Exploring hobbies and interests and developing these into meaningful activities 
  • Life skills including cooking, maintaining the home, shopping 
  • Health and fitness 
  • Community Inclusion – support to find out about what is available in the area, attend groups, hubs, activities, gardening projects etc. 
  • Developing and maintaining positive friendships and relationships   



For more information about the service, please contact: 

Donna Calverley - 07825 426 850 

Louise O'Neal  louise.o'  - 07908 102 699 

Or the North West Office on 0161 628 4133 

Paula's Story

Paula tells us, in her own words, how her life was turned around by the support she got through KeyRing. 

My name is Paula* and here is my current journey with the help and amazing support of Diane (who works for KeyRing).

Writing paper and envelopes, a notepad and a pencil

I was in a very bad place before I met her, I was diagnosed with bi-polar type 2, anxiety and Depression. I didn’t go out the house unless it was an emergency. I lost a lot of weight, my confidence and self-esteem. I couldn’t deal with finances or day to day things I was lost and in a very dark place.

I had been going threw many problems including domestic abuse, muscular dystrophy and mental health. I was under Positive Steps with Fran Arthurs and she referred my case to KeyRing. I was put in the Intense Support group... that’s when I was blessed with Diane, and that’s when my life started to change for the better.

What an amazing lady. Diane went above and beyond to help me in the right direction. She learnt me to have strength and hope and also guided me. Diane has pushed me without force to a much better happier life.

Diane has made sure I am on the right track all through my problems, she has supported me in life skills and give me the determination to get me this far in my life which is a very happy place. Diane put me forward for a job interview with KeyRing which I haven’t had an interview since I was 18, I was very nervous and anxious but she came and supported me and I felt a bit less nervous.

It was an amazing and very comforting interview. Diane spoke for me when I got anxious and I got the job.

Wow this lady had seen something in me that no one else could, that was the start of this amazing journey that I am currently experiencing. I have since been to KeyRing and sat with Claire the Regional Manager for the north-west twice being involved with interviews.

Soon, I start a new project with KeyRing, paid work and amazing start in the right direction for the future, I am proud of myself but more proud of Diane she has been by my side on my good and very bad days. She has guided me in such an amazing transformation that I never thought would ever happen.Diane is the most comforting, special, heartwarming, amazing lady. She has turned my life around and I never ever thought I would every be at such a happy point in life. Before Diane my future looked horrible, depressing and I didn’t have no hope. Diane is my guardian angel and I can not thank her enough for what she has done, what an amazing lady.

Thank you so much Diane, you are super. All my love and thanx, Paula xxx

* Paula's name has been changed



Getting Going Employment Support

The Getting Going project recognises the specific needs of people with learning disabilities and will work with a relatively small number of people to provide employment related support.

Working with 6 - 8 participants per cohort, each for a 2-month duration, we will have 3 cohorts over 8 months, reaching 18 to 20 people in total. We will use volunteer advocates who have experience of work. We will provide a short-term mentor/role model for each participant plus a carefully planned and accessible course which will address both general difficulties faced by this group and individual needs.

The project will culminate in an online event which will bring together participants, volunteers, local employers and a benefits expert allowing us to showcase participants’ potential, appeal for accessible recruitment, and dispel employment myths associated with this group.

The mentors will support with getting the person that one step closer to the working environment. This might be via a training course, or a volunteering role or back into education.


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