North West

North West

A man in a purple jumper and yellow shirt

The North West

We're always looking to work in new areas.

Take a look through our existing North West services or contact our National Office on 020 3119 0960 or at

A woman with red hair in a bun

Oldham Services

Support for independence and connection

We support almost 200 people here. Our services are for 'vulnerable' adults. What this really means is that we can work with anyone who needs a helping hand.

We do have a few different options depending on how much support you need and where you live in Oldham.

We asked our Diane to tell us about them:

Don't worry if you are still a little confused. It's our job to find the right support for you, so you can leave it with us.

We're all ears

We ask the right questions and really listen to the responses. We support people in a way that works for them. We do this by tuning in to, not just what people say, but what they mean.

We push people 

We don't think that people's lives should revolve around KeyRing. We want people to become more independent. Less reliant on services. More engaged with the community. People should have friends. They should have a life that is based around their skills. One that explores what they can do.

We give people the confidence to push themselves and celebrate with them when they achieve.

Read Paula's story.

See an example of a Member's journey through the KeyRing Health Pathway.

Read some recent feedback on our Ancora Project from Focused Care.

Read the Local Government Association's case study on our Oldham service.


We work with Oldham Social Workers, GP surgeries and a range of other teams including housing and homelessness. We know that there are just not enough hours in the day so we take the load off. 

People can refer themselves to our service. To refer yourself or someone else you can contact us at

KeyRing “has gone over and above expectations with A in order to ensure her safety and wellbeing. Without (them)... A would experience significant harm from others.”

- Kim M - Social Worker in Oldham 

Key Oldham statistics


Knowsley Community Network Support Scheme

Manager: Tracey Lloyd - 07415 216 628 -

A flexible approach which helps you to live independently.

Community Enablers and volunteers will provide this through 1-1 support and community hubs in a way that puts you at the centre in an empowering and enabling way.

What is a Community Network Support Scheme?

You’ll be able to make new friends and socialise at our community hubs. You have great skills and so do others in the network so we will help you to share those with each other, as well as sharing your interest and goals. This is called peer support.

As a network Member you can receive flexible support with:

  • Housing applications via Property Pool Plus or private landlords.
  • Moving house and maintaining a tenancy.  
  • Benefits: form filling, appeals and assessments. 
  • Mail: reading, understanding and following up. 
  • Setting up and paying bills
  • Budgeting and financial support. 
  • Reporting repairs and anti-social behaviour. 
  • Connection with other specialist services. For example Mental Health Services or Children's Services.
  • Medical appointments and improving physical health. 
  • Finding employment, education and volunteering opportunities. 
  • Sharing skills and knowledge with other Members and the local community.
  • Peer support/mutual support from other Members
  • Prevention of social isolation. 
  • Anything else that helps develop independence/life skills 

Referrals (joining our networks)

Your social worker can let us know that you are interested and then we will arrange to chat with you. We work with learning disability and mental health social workers.

What we do

We will help you to develop the skills you need to live independently and to connect to your community.

We will help you to think about a life that isn’t just about your support needs. In fact, you might find that you need less support as you become more connected. Really, we don’t want to be the centre of your life. Don’t worry though, we will always be around when you need us and you will be in charge of your own support.

This will also make you less reliant on other services and you will feel more connected to your communities.

KeyRing Out of Hours Service

Our Out of Hours service means that you can access advice and guidance 24 hours a day. This may include medication prompts and welfare calls if you need it.

For more information, please contact Tracey at or on 07415 216 628.

A photo of Tracey. A white woman with dark hair that is longer on the left.


Hi, I'm Tracey and I have worked with KeyRing for 6 years. I love my job and the best bit is I get to meet new people and be part of their journey to independence. I have met some very interesting Members in my time with KeyRing, who knows you could be the next one. On the days I am not working, I enjoy socialising with my family and friends.


Warrington Networks

Manager: Tracey Lloyd - 07415 216 628 -

Warrington KeyRing has a couple of networks within the Warrington area. These are around Orford, Bewsey and Dallam. We work in partnership with Macintyre who can provide outreach support to anyone referred to us that has a learning disability. We also have a network on Wilderspool Causeway where we support people who need support with their mental health.

Referrals come via the learning disability or mental health social worker teams. People who are part of the KeyRing networks are called Members. People live in the community in their own home which we can help them to apply for from Under One Roof.

As a KeyRing Member, we can support you to get your own home and can work with you to keep yourself safe. The best thing about KeyRing Membership is that support is there when you need it, and staff will enable you to develop the skills you need to live independently. We also hope that this will lead to building friendships/mutual peer support and that you feel that you are part of your community.

We find ways to support you in a way that meets your needs. We know that needs can change from week to week so we are flexible in our support.

We can support with things like:

  • Budgeting
  • Moving home
  • Maintaining a tenancy
  • Sharing skills
  • Being part of the community
  • Getting a job or volunteer role
  • Getting into education
  • Developing Hubs

We can also accept referrals for people who currently need less support but who would benefit from becoming Associate Members. This could include:

  • Pre-tenancy work
  • Support to access the community, work and volunteering
  • Meaningful day activities

As an Associate Member you would have visits on a fortnightly basis with some phone calls in between.

To make a referral or for more information please contact Tracey on 07415 216 628 or at

Man posting letter

We offer a range of different support options in Oldham. On this page, we look at these options in a little more detail.

Oldham Networks

Community Hubs

Intensive Support 

One to One Support


Oldham Networks 

People who join our networks may be looking for support with securing, managing or maintaining a tenancy. They will either live or want to live in one of our networks areas and may need help to be more connected in the community.  

We offer flexible support for people with a variety of support needs in their local community. Our networks of support have a Community Living Volunteer who lives in the network area and up to 10 other Members living nearby. The volunteer offers day to day responsive support and connects Members with their local community. Living in the area the volunteer knows and is well connected within the community. 

Support is also provided by our team of Community Enablers.

Three people walking down the street together with carrier bags

Network Members will be supported with:

  • Housing applications, moving house and maintaining a tenancy.  
  • Benefits: form filling, appeals and assessments. 
  • Mail: Reading, understanding and following up. 
  • Budgeting and financial support. 
  • Reporting repairs and anti-social behaviour. 
  • Connection with other specialist services. For example Mental Health Services or Children's services.
  • Support with medical appointments and improving physical health. 
  • Finding employment, education and volunteering opportunities. 
  • Sharing skills and knowledge with other Members and the local community.
  • Prevention of social isolation. 
  • And anything else that helps develop independence/ life skills 

Our Out of Hours service means that Members can access advice and guidance 24 hours a day.  This may include medication prompts and welfare calls where appropriate.  

We have networks across Oldham in:

  • Littlemoor  
  • Holts  
  • Barker Street Estate  
  • Shaw 
  • Royton  
  • Fitton Hill  
  • Hollins  
  • Failsworth  
  • Chadderton South  
  • Chadderton Central  
  • Chadderton 3 (Crossley Estate)  
  • Oldham Central 



To refer yourself or someone you know you can contact us at

We believe that every person has their own set of skills and by sharing these skills a natural Network of mutual support is formed.  We extend this to the rest of the community. 

Connection, friendship and skill sharing. 

Contact details:

Jane Dodgson - - 07415 273 555

Donna Calverley at - 07825 426 850


KeyRing Hubs in Oldham

Out hubs are open to everyone.

Come along to our local Hubs for a warm welcome a brew and a chat.  Each Hub offers a variety of activities.  You don’t need to be a Member of KeyRing.  

Monday 3pm – 5pm at the Barker Street Community Centre, Oldham.  

Wednesday 11am – 2pm at the Nelson Way Community Centre, Chadderton.  

Friday 11am  – 2pm at The Community Shop, Fitton Hill.  

You can always call us before you come along or just pop in.

Contact details:

Jane Dodgson - - 07415 273 555

Donna Calverley at - 07825 426 850

Four people standing together


Oldham Intensive Service 

The KeyRing Intensive Support Service is a highly skilled team of Community Support Workers who offer support to people in crisis. 

The service is designed to: 

  • meet the housing and social care related support needs of socially excluded, vulnerable people in Oldham 
  • be responsive to the needs of hard to reach groups 
  • enable people to achieve and maintain sustainable independent living 

Key aims are the prevention of social exclusion, homelessness, and crime amongst vulnerable households, and the development of the skills and community links needed to build successful lives, including access to better health care, education and employment. 

Support is flexible and is based on each person’s strengths and assessed support needs which can fluctuate on a daily basis. Support is time-limited to 12 months. 

The intensive service supports people to:

  • exercise more choice and control in their lives, including advocacy support 
  • prevent homelessness, access permanent accommodation and sustain tenancies 
  • negotiate their way through the criminal justice system 
  • report and address issues of anti-social behaviour and safeguarding incidents 
  • sustain people in their communities 
  • manage finances, maximise income and reduce debt or the potential for debt 
  • better manage their physical and mental health 
  • enhance independent living skills 
  • develop social networks and opportunities for peer support 
  • access volunteering/employment/ leisure/education/training opportunities 
  • liaise with other professionals or access specialist support 
  • reduce social isolation 
  • increase self-confidence and well-being 
  • manage personal and family relationships 
  • encourage positive parenting 


For more information about the service please contact:

Anna McDonald - - 07950 840354

To refer yourself or someone you know you can contact us at


Oldham One to One Service 

Person-centred one to one support for adults who are living independently. This is funded through a personal budget. People accessing this service will have been assessed as having a support need under the Care Act. There is also the option to self-fund this service.

A woman standing and smiling at the camera

The Community Enablers work alongside a wide range of outside agencies to deliver a 
high-quality service. These include Adult Services, health professionals, mental health professionals, substance misuse agencies, housing, probation, police, benefit agencies, Citizen's Advice Bureau (CAB), the local community, voluntary organisations, parents and carers. The service supports people to gain or maintain skills to live independently in their own homes.

These are some examples of support provided by the service: 

  • Tenancy related issues 
  • Offending 
  • Benefit support 
  • Advocacy 
  • Accessing and engaging in employment/Education/Training & Volunteering 
  • Social inclusion 
  • Safeguarding 
  • Medical issues/appointments 
  • Exploring hobbies and interests and developing these into meaningful activities 
  • Life skills including cooking, maintaining the home, shopping 
  • Health and fitness 
  • Community Inclusion – support to find out about what is available in the area, attend groups, hubs, activities, gardening projects etc. 
  • Developing and maintaining positive friendships and relationships   



For more information about the service, please contact: 

Donna Calverley - 07825 426 850 

Louise O'Neal  louise.o'  - 07908 102 699

To refer yourself or someone you know you can contact us at

Paula's Story

Paula tells us, in her own words, how her life was turned around by the support she got through KeyRing. 

My name is Paula* and here is my current journey with the help and amazing support of Diane (who works for KeyRing).

Writing paper and envelopes, a notepad and a pencil

I was in a very bad place before I met her, I was diagnosed with bi-polar type 2, anxiety and Depression. I didn’t go out the house unless it was an emergency. I lost a lot of weight, my confidence and self-esteem. I couldn’t deal with finances or day to day things I was lost and in a very dark place.

I had been going threw many problems including domestic abuse, muscular dystrophy and mental health. I was under Positive Steps with Fran Arthurs and she referred my case to KeyRing. I was put in the Intense Support group... that’s when I was blessed with Diane, and that’s when my life started to change for the better.

What an amazing lady. Diane went above and beyond to help me in the right direction. She learnt me to have strength and hope and also guided me. Diane has pushed me without force to a much better happier life.

Diane has made sure I am on the right track all through my problems, she has supported me in life skills and give me the determination to get me this far in my life which is a very happy place. Diane put me forward for a job interview with KeyRing which I haven’t had an interview since I was 18, I was very nervous and anxious but she came and supported me and I felt a bit less nervous.

It was an amazing and very comforting interview. Diane spoke for me when I got anxious and I got the job.

Wow this lady had seen something in me that no one else could, that was the start of this amazing journey that I am currently experiencing. I have since been to KeyRing and sat with Claire the Regional Manager for the north-west twice being involved with interviews.

Soon, I start a new project with KeyRing, paid work and amazing start in the right direction for the future, I am proud of myself but more proud of Diane she has been by my side on my good and very bad days. She has guided me in such an amazing transformation that I never thought would ever happen.Diane is the most comforting, special, heartwarming, amazing lady. She has turned my life around and I never ever thought I would every be at such a happy point in life. Before Diane my future looked horrible, depressing and I didn’t have no hope. Diane is my guardian angel and I can not thank her enough for what she has done, what an amazing lady.

Thank you so much Diane, you are super. All my love and thanx, Paula xxx

* Paula's name has been changed

How can we help you today?

Here at KeyRing we use cookies to:
- improve our website performance;
- help you share our content across your social media networks; and
- personalise our advertisements to you.

To accept our cookies please click the button below, or for further details and the chance to specify your cookie preferences please click ‘more information’.

You can change your preferences at any time by visiting the “Cookies Preferences” page, which can be found via our footer. View our Privacy and Cookies policies for full details.