Accessibility statement for 

This accessibility statement covers the whole website.

Our website was built by Reuben in 2020 and we asked them to make sure that it was checked for accessibility. They run the website for us and we write all the words and add the images. This is called the web content.

Sometimes we change the way our website looks and Reuben help us with that.

We want as many people as possible to be able to use this website. We have used a few different tools to check for accessibility and you will be able to:

  • Zoom in on the text up to 200%
  • Zoom in on a page up to 400% without the text spilling off the screen
  • Find your way around most of the website using just a keyboard
  • Listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • We are looking at some problems with the code behind the website that might make it harder for screen readers
  • Some of our buttons are not quite high contrast enough
  • Most older PDF documents are not fully accessible to screen reader software
  • We have some videos that do not have any audio
  • We have missed some tags off our pictures. We do keep checking and know how important alt tags are so please do let us know if we have missed any
  • Our map on the locations page is difficult to navigate using just a keyboard


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact: 

We will consider your request and get back to you in 5 working days. 


Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:  


Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)


Compliance status 

Our website is partially compliant as it meets most requirements of the WCAG 2.1 AA standard. We have tried to make it compliant and we spoke with some providers so that they could check everything for us. However, we found the cost to be out of our current budget.


Non-accessible content 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.


Non compliances (parts of this website that we are aware are not fully accessible): 

  • There is poor colour contrast on many of our buttons - we are going to look at changing those during 2022. 
  • Some images and buttons are missing appropriate ‘alt’ tags - we will fix those when we become aware of them.
  • Older videos are missing audio description – when we add new videos they will have either speech or audio description. 
  • Some PDFs are difficult to use with a screen reader – many of these PDFs are provided by other organisations. We do not plan to fix these. 
  • There are many instances of duplicate ARIA Ids which may affect screen readers. We have asked Reuben to fix these (identified January 2022). 
  • We don’t have skip links on our pages. We are looking at how to fix these (identified January 2022).
  • Our Locations drop down menu and the menu on the Locations page are not fully keyboard accessible. We are looking at how to fix these (identified January 2022).


Exemptions (content outside the scope of the accessibility regulations): 

  • PDFs and other documents – the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish should meet accessibility standards. 
  • Pre-recorded video and audio – the accessibility regulations do not apply to videos and audio published before 23 September 2020. Any new videos or audio added to the site will meet accessibility standards. 


Disproportionate burden 

Lots of pages on our site are very similar. We haven’t done an audit of every page but we have looked at each type of page. We will continue to improve things as our site grows and changes. 


What we’re doing to improve accessibility 

We are asking some of the people that we work with (our Members) to look at some key pages of our site. We want to engage people who use screen readers or who have difficulty with reading. This work will be done in 2022. 

We are learning about how we can do our own accessibility audits to make sure that we maintain accessibility when we make changes to the website.


Preparation of this accessibility statement 

This statement was prepared on 26 Jan 2022. It was last reviewed 26 Jan 2022.

This website was last tested on 26 Jan 2022. The test was carried out by us.

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